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IT INFRASTRUCTURE & ITSM

IT SERVICE MANAGEMENT  CONSULTING

Improve your efficiency and deliver better services throughout the business.

Quality services are critical to a business and more demand is being placed on IT today than ever before to deliver. AIM can help you get there. Our consultants are former services leaders experienced at helping organizations shift from a technology management orientation to a mature, service-based culture.
1

to keep up with expectations,
you need:

  • Visibility into services and infrastructure health
  • Effective governance over the IT and business ecosystems
  • A culture of continual services improvement
  • Increased automation across services workflows
  • Ability to respond swiftly to enterprise needs through effective business relationship and demand management.
2

AIM can
help you with:

  • Service Strategy & Assessment: Conduct an assessment and create a strategy and roadmap to solve service related challenges.
  • Service Quality & Process Optimization: Drive optimization and efficiency of processes increasing visibility of service performance through the development of meaningful KPIs and scorecards.
  • Service Technology Enablement: Enable service capability through full lifecycle service management platforms such as ServiceNow, Cherwell, and BMC.
  • ITSM Training and Certification: Educate and accredit your team in ITIL service management principles and best practices.
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Tell us about your challenge

RECEIVE A FREE CONSULTATION WITH ONE OF OUR EXPERTS.

WHAT MAKES US DIFFERENT?

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STRATEGY

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EXECUTION

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RESULTS

With AIM, specialized experts take the time to fully understand your organization and business objectives, analyze your systems and processes, help you develop a strategy and roadmap, and deliver end-to-end on a solution. With the right people, processes, and tools, you achieve the business outcome you desire.

FLEXIBLE ENGAGEMENT MODEL

Our consulting model is built with flexibility in mind to scale over the lifecycle of your projects.
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Strategic Consulting

Leadership advisory from experts for comprehensive technology solutions
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PROJECT BASED SOLUTIONS

Technology designed, developed, and delivered to the highest standard.
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MANAGED SERVICES

Teams provided in a flexible, scalable, and co-managed approach.
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INDIVIDUAL CONTRIBUTORS

deal consultants matched to specific project needs.
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WHY DO BUSINESS WITH US?

REASONS WHY OUR CLIENTS CHOOSE US:
  • Proven experience
  • High quality consultants
  • Better value
  • Flexibility to shift resources
  • Relationship-focused for long-term strategies
  • Full service, single source provider

Unlike other consulting firmS...

We take a pragmatic approach to solving challenges—providing strategy, experts, and management of people and projects at better value.

UNLIKE CREATIVE AGENCIES...

We understand technology comprehensively and are transparent in our approach and progress, collaborating with you every step of the way.

UNLIKE STAFFING COMPANIES...

Our focus is not on the transaction but on results and the strategic relationship we build with you for the long term.

OUR AREAS OF EXPERTISE

IT INFRASTRUCTURE, CLOUD, AND ITSM

We help you upgrade systems and transform processes to provide the utmost in performance, scalability, stability, and efficiency—reducing cost and growing the value of IT in the eyes of the business.

APPLICATION DEVELOPMENT

Our development teams are passionate about solving big technology challenges and collaborating with you to deliver innovative and architecturally sound software through world-class development processes.

DELIVERY LEADERSHIP

Our experienced TPMs and product/program/project managers act as your advisors, bringing the right tools to lead complex and exciting technology projects with effective communication and team collaboration.

DIGITAL EXPERIENCE AND MOBILE

Our creative talent delivers not only beautiful and engaging customer experiences, but partners with you from the overarching strategy to the development, release, and management of your digital assets.

DATA & ANALYTICS

Our experts harness the power of data and analytics by designing strategy, executing vision, making data accessible, and leveraging data science to deliver business insights and analytics.

BUSINESS SYSTEMS AND STRATEGY

Our experienced consultants conduct assessments, develop roadmaps, and help you implement or optimize your major business systems (CRM, ERP, SCM, etc.) for increased productivity and results.

MEET SOME OF OUR CONSULTANTS

Shawn McCoy - IT Service Management - IT Infrastructure, Cloud, and ITSM - AIM Consulting

Shawn McCoy

Principal Consultant

Shawn McCoy has more than 20 years of experience in the IT industry, specializing in IT Service Management and IT program management. He currently manages AIM’s ServiceNow solutions delivery practice.

Johnny Lam-My - ServiceNow Developer - IT Infrastructure, Cloud, and ITSM

Johnny Lam-My

ServiceNow Developer

Johnny has over a decade of experience in IT and three years of expertise in ServiceNow development. He is particularly proficient in system administration and integration, software configuration, project management, and IT operations.

Keith Dahlman - ServiceNow Developer - IT Infrastructure, Cloud, and ITSM - AIM Consulting

Keith Dahlman

ServiceNow Developer

Keith has over five years of experience developing software and specializes in the ServiceNow platform. He is particularly adept at building custom modules, LDAP configuration, and workflow creation within ServiceNow.

COMPANIES WE WORK WITH

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TESTIMONIALS

"We chose AIM Consulting for the Microsoft Outlook Web App options development project because we wanted a partner who could tackle a complex project and deliver to a high standard with minimum dependency on Microsoft resources. There was a lot of internal complexity to this project and the folks at AIM did a great job of staying flexible, agile, positive and proactive. The solution they delivered is cohesive, thoughtful and scalable. It’s a solid asset and of great value to our customers. We’re already extending the framework AIM built to other areas in Microsoft and leveraging their teams for other projects."
— Vanessa Feliberti Partner General Engineering Manager, Microsoft
"People with a mix of outstanding technical skills, business acumen, and the ability to communicate effectively can be hard to find–AIM Consulting has a way of finding them. The resources they brought to our project were great at not only working with our technical team and making sure they were up to speed on what was happening, but were also excellent at ensuring the technology decisions were going to align with our business needs and strategy. The platform they helped us architect and develop provides a solid foundation for ongoing product development and has already made a significant difference in our operating costs and overall operating efficiency. AIM Consulting is an exceptional strategic partner.”
— Rene Gates Vice President of Client Services, Optis
"The Online Check-in Application project elevated my thinking around AIM Consulting as a vendor and partner and the maturity they bring to managed services and project delivery. They had the most mature estimation model I’ve seen in the five years I’ve been working with HAL and technology consulting vendors in the Seattle market. And of course the upfront due diligence they showed throughout the project resulted in the smoothest launch imaginable. This is our first entirely responsive commerce application delivered for both HAL and SBN simultaneously and a huge milestone for our web properties and guest experience. The partnership has been really fantastic."
— Therron Hofsetz Director of Enterprise Applications, Holland America Line
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what we think

Learn from our consultants what is trending in technology and best practices to approach solutions.